Support

Soutron offers timely, reliable and professional support though telephone, email or interactive web meeting sessions to enable you to take full advantage of the power of Inmagic products and applications. We want to provide information to help you understand and utilise Inmagic's solutions, connect you with other Inmagic users, help you learn more about information management, and offer plenty of resources to make you more effective in your job.

Soutron clients with valid product support contracts can contact the Helpdesk about a problem they are experiencing, product installation and implementation questions. (Please include the text of any error messages you receive).

The Helpdesk is open from 09:00 until 17:00, Monday to Friday, excluding statutory holidays:

Helpdesk Telephone Number:             +44 (0) 870 9506082
Helpdesk Fax Number:                        +44 (0) 870 9506081
Helpdesk Email Address:                     helpdesk@soutron.com

Soutron ONLINE SUPPORT PORTAL:  
Self-Service Support Portal and Knowledge Base

Soutron's Self-Service Support Portal lets you find the support information you need by searching for known bugs, "how-to" documents, white papers, system requirements, and common error messages for all Inmagic software. 

  Please click here to access Soutron's Self-Service Support Portal.

If you have never used the Self-Service Support Portal before, please send your request to: helpdesk@soutron.com.

For more information about the Self-Service Support Portal, please click here

Online Remote Access

Soutron subscribes to the web based online meeting service from GoToMeeting to provide our clients with interactive online support. The GoToMeeting service enables rapid diagnosis and resolution of support issues through instant sharing and interaction with remote client desktops. This allows us to diagnose problems, and with permission, transfer files, run patches or updates and test the performance of applications without the need to schedule on-site visits.  GoToMeeting provides secure and universal connectivity via the Internet, allowing our clients to connect and collaborate at any time from any place without requiring modifications to their security infrastructure.  We also make use of GoToMeeting for training, application design and installation, and sales presentations.

More information

 Soutron Support Agreement

 For more information, call +44 (0)870 9506080 or email info@soutron.com.